Cancellation & Refund Policy

We understand that travel plans can change.
Our cancellation policy is designed to be fair and transparent for both our guests and our small business.

Cancellations by the Guest

• More than 30 days before arrival: full refund, minus a 10% administrative processing fee
• 15 to 29 days before arrival: 50% refund of the total booking amount
• 4 days or less before arrival: no refund; the full booking amount is forfeited
• No-show or early departure: no refund or credit will be issued

All refunds are processed within 7 to 10 business days of approval, through the same payment method used for the original booking (where possible).

Peak Season Bookings

During peak season (20 December – 10 January), cancellation terms may be stricter and will be clearly stated at the time of booking. Where peak-season terms differ, they override the general policy above.

Booking Modifications

If you wish to change your booking dates, number of guests, or room selection, please contact us at least 14 days before your arrival date. We will do our best to accommodate changes, subject to availability and any applicable rate differences. Requests made closer to arrival will be treated as cancellations under the policy above.

Cancellations or Changes by Us

If we must cancel or significantly change your booking for reasons within our control, you may choose between:

• Rescheduling to alternative dates at no extra cost, or
• A full refund of all amounts paid to us

We cannot refund external costs such as flights, visas, or other travel arrangements.

Circumstances That Do Not Qualify for Refund

• Changes in your personal circumstances, including work, family, or simply changing your mind
• Visa delays or travel document issues on your side
• Delays or cancellations of flights or other transportation
• Reductions in the length of your stay once checked in
• Eviction for serious breach of house rules or Sri Lankan law

In all cases, we encourage you to contact us directly — we will always look for a fair solution where possible.