Cancellation & Refund Policy

Plans change, we understand that. Here is exactly what happens if you need to cancel or cut a stay short. We have split it by what you booked, because a single room and the whole villa are not the same thing for us.

This policy covers bookings made directly with Bakamuna, through our website, email or WhatsApp. If you booked through Airbnb, Booking.com or Vrbo, that platform’s cancellation policy applies instead of this one.

Private rooms

Book a room and change your mind? No problem. Cancel up to 48 hours before your arrival date and you get a full refund. Within 48 hours of arrival, for no-shows, and if you leave earlier than booked, the booking is charged in full and is non-refundable.

The whole villa

A whole-villa booking holds the entire house for you, so we stop offering it to anyone else the moment you book.

In normal season, you can cancel up to 7 days before arrival for a full refund. After that, and for no-shows or an early departure, the booking is charged in full and is non-refundable.

In high season, 1 December to 31 March, the window is 14 days. Cancel up to 14 days before arrival for a full refund. After that, and for no-shows or an early departure, the booking is non-refundable.

Retreats and group bookings

Company retreats, yoga and wellness retreats, and other group bookings run on their own terms, agreed in writing before you confirm. Those terms, including the deposit and payment schedule, are set out in your proposal and replace the windows above.

How to cancel or reschedule

Email us at [email protected] or message us on WhatsApp at +94 76 242 3826 with your name and booking dates. Your cancellation takes effect on the day we receive your message.

Refunds

Where a refund is due, we send it to your original payment method within 10 business days. Card and payment-processor fees from the original transaction are not refundable, so a refund may be slightly less than the amount paid.

Changing your dates

Want to move your stay rather than cancel? Message us. We will always try to shift your dates instead, subject to availability and any difference in the nightly rate. This is often easier for everyone than a cancellation.

Things outside anyone’s control

Now and then something big gets in the way, a cancelled flight, a storm, an event none of us saw coming. In those cases, talk to us. We will do what we reasonably can to move your dates or offer a credit for a future stay. We strongly recommend travel insurance that covers cancellation, so you are protected for the situations this policy cannot refund.

Questions

Not sure how this applies to your booking? Ask before you book. Email [email protected] or WhatsApp +94 76 242 3826 and we will explain it plainly.

Last updated: September, 2026.