PRIVACY POLICY

Bakamuna Coliving (“Bakamuna”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us when making a booking, visiting our website, or communicating with us.

1. Information We Collect

When you interact with Bakamuna, we may collect the following personal information:

• Identification data: full name, date of birth, nationality, passport number
• Contact data: email address, phone number, postal address
• Booking data: dates of stay, room preferences, number of guests, special requests
• Payment data: limited information required to process your payment (card details are handled directly by our licensed payment provider and are not stored by us)
• Communication data: messages you send us via email, WhatsApp, contact forms, or Instagram
• Website data: basic analytics such as IP address, device type, and pages visited, collected via cookies and tools such as Google Analytics

2. How We Use Your Information

We use your information to:

• Process and confirm your booking
• Comply with Sri Lankan guest registration requirements
• Communicate with you before, during, and after your stay
• Process payments and, where applicable, refunds
• Improve our services, website, and guest experience
• Send you optional marketing communications — but only if you have opted in

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your data on the following grounds:

• Contract: to fulfil our obligations under your booking
• Legal obligation: to comply with Sri Lankan law (for example, guest registration)
• Legitimate interest: to operate, improve, and protect our business
• Consent: for marketing communications, where you have opted in

4. Sharing With Third Parties

We may share limited personal information with trusted third parties strictly for purposes related to your booking, including:

• Payment providers (for example, PayHere) to securely process your payment
• Booking platforms (for example, Airbnb, Booking.com) where your booking originated from them
• Sri Lankan authorities when required by law (for example, tourist registration)
• Website and IT service providers who help us run our website and booking systems under confidentiality obligations
• Sri Lankan authorities when required by law (for example, tourist registration)
• Website and IT service providers who help us run our website and booking systems under confidentiality obligations

We do not transfer your data internationally for commercial purposes. Where transfers occur (for example, to a European-based hosting provider), we take reasonable steps to ensure adequate protection.

5. Data Retention

We keep your personal information only for as long as necessary:

• Booking and transaction records are retained for up to 7 years to comply with Sri Lankan tax and accounting obligations
• Marketing data is retained until you unsubscribe or request deletion
• Website analytics data follows Google Analytics’ standard retention periods

6. Your Rights

Under applicable data protection laws (including the Sri Lanka Personal Data Protection Act and, where relevant, the EU General Data Protection Regulation), you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies

Our website uses cookies to ensure it functions correctly and to collect anonymous usage statistics. You can control cookies through your browser settings. The first time you visit our website, you will be asked to accept or customise cookie preferences.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website, with the date of last revision indicated at the top.

10. Contact

For any questions about this Privacy Policy, or to exercise your data protection rights, please contact us:

WhatsApp: +94 76 242 3826

Address: 32 Victory Garden, Ashokarama Rd, Dikwella 81200, Sri Lanka

Instagram: @bakamuna_srilanka