Privacy Policy
This policy explains what personal information we collect at Bakamuna, why we collect it, and what you can do about it. We keep it plain on purpose. If anything is unclear, just ask.
Bakamuna Coliving, 32 Victory Garden, Ashokarama Rd, Dikwella 81200, Sri Lanka, is responsible for your personal data. For anything to do with your data or this policy, email us at [email protected].
1. What we collect
Depending on how you deal with us, we may collect:
- Who you are: name, date of birth, nationality, and passport details.
- How to reach you: email, phone number, and address.
- Your booking: dates, room or villa, number of guests, and any requests or notes you send us.
- Payment information: handled by our payment provider. We do not see or store your full card details.
- Messages: what you send us by form, email or WhatsApp.
- Website use: basic analytics about how the site is used, through cookies, and only if you agree.
2. Why we use it, and on what basis
We use your information to:
- Take and manage your booking.
- Meet Sri Lankan law, which requires us to register every guest with their name and passport number.
- Take payment.
- Improve how we run and how the website works.
- Send you the occasional update or offer, but only if you have opted in, and you can stop any time.
We will never sell, rent or trade your personal information to anyone.
3. Who we share it with
We only share what is necessary, with:
- Our payment provider, to process payments.
- The tools that run our website and bookings, such as our booking system, our website host and our analytics provider.
- Booking platforms (for example, Airbnb and Booking.com) when you book through them.
- Sri Lankan authorities, when the law requires it.
4. Where your data goes
We are based in Sri Lanka, so when you book with us your information is handled here. Some of the tools we use may process data in other countries. Wherever it goes, we take reasonable steps to keep it protected. By booking with us, you understand your data will be handled in Sri Lanka.
5. How long we keep it
We keep booking and payment records for up to 7 years, because tax and accounting rules require it. Passport and guest-registration details are kept only as long as the law requires. Enquiries that do not turn into bookings are deleted once they are no longer needed. Marketing contacts are kept until you unsubscribe.
6. Your rights
You can ask us to:
- Show you the data we hold about you.
- Correct it.
- Delete it (where we are not required to keep it).
- Limit how we use it.
- Send it to you in a portable form.
You can withdraw marketing consent at any time. If you are unhappy with how we handle your data, you can complain to your local data-protection authority. To exercise any of these, email [email protected] and we will respond as quickly as we can.
7. Cookies and analytics
Our website uses cookies. Some are needed for the site to work. Others, like analytics that tell us how the site is used, only load if you accept them in the cookie banner when you arrive. You can change your choice at any time in your browser settings.
8. Children
Our bookings are made by adults of 18 or over. We do not knowingly collect personal data from children directly. Younger guests stay as part of an adult’s booking.
9. Security
We take reasonable measures to protect your information. No method of sending or storing data online is ever completely secure, but we do our best to keep yours safe.
10. Changes to this policy
We may update this policy from time to time. The current version is always on this page, with the date below.
Last updated: September, 2026.